Connecting Help Scout to Solo allows you to synchronize your Help Scout knowledge base with your Solo workspace. Once connected, Solo indexes your Help Scout articles, making them available as a source for answering questions. You can also publish new articles and update existing documentation directly from Solo to Help Scout.
Why connect Help Scout to Solo?
Connecting Help Scout provides several benefits for managing your documentation:
Use articles as chat context: Solo indexes your Help Scout articles, allowing you to filter by Help Scout as a source when asking questions in chat.
Publish new articles: Write documentation in Solo and publish it directly to a specific Help Scout collection. You can choose to publish it immediately or save it as a draft.
Update existing content: When Solo suggests changes to your documentation, accept the updates in Solo to automatically apply them to the original Help Scout article.
Manage metadata: When publishing to Help Scout, you can specify the article slug, add keywords, and link related Help Scout articles directly from Solo.
How to connect Help Scout to Solo
Solo connects to your Help Scout account using a Help Scout API key. This API key authenticates Solo and grants it the necessary permissions to read your sites, collections, and articles, as well as publish content updates.
Once the API key is configured for your account, Solo retrieves your Help Scout collections and begins indexing your articles so they can be used across the platform.