With Solo already connected to your Slack workspace, you can ask questions where your team works. Mention Solo in a channel or send it a direct message. This guide shows you how to get an answer, follow up, find an expert, and check the sources behind a response.
Why ask Solo questions?
Ask Solo when you need help understanding how your product works, like when you're answering a customer or prospect's question. You can ask in plain language, such as “How does this feature work?”
Solo knows the answer because it pulls context from your product stack, and knows how to prioritize each source appropriately:
Your product’s codebase
Internal knowledge from Slack, Notion, and Confluence.
Help content in Intercom, Zendesk, Featurebase, Pylon, Document360, Help Scout, and Front.
Jira and Linear issues, plus website or blog content.
How to tag Solo in a Slack channel
Open a Slack channel where Solo has been added.
Type @AskSolo followed by your question, then send the message.
Read Solo’s response in the conversation. If you need to clarify your question, continue in the same thread so Solo can use the earlier messages as context.
For example: @AskSolo How does this feature work?
How to direct message with Solo
Start a new direct message in Slack -> type "AskSolo" -> select Solo's chat agent
Write and send your question as if you were messaging a colleague. You can include an image when it helps explain what you’re asking.
Solo will go study our sources and respond with an answer in about 30 seconds.
You can ask a follow-up in the conversation if you need more detail; Solo uses earlier messages for context.
A direct message is a useful place to start when you’d rather ask outside a team channel.
Find an expert
When a question needs a person’s input, look for the Who’s an expert on this? button on Solo’s answer. Select it to find someone familiar with the topic. This button appears only when your team has enabled it for that Slack conversation.
View sources
When Solo includes source links with an answer, open them to review the information behind it. You might see links to documentation, Slack messages, websites, or other connected content.
Giving feedback on answers
If Solo’s answer in Slack doesn’t resolve your question, you can flag it and keep the conversation going.
Select Not helpful on the answer, if that button appears, to mark the response as unhelpful.
Reply in the same Slack thread with a follow-up question or explain what was missing. Solo uses earlier messages in the thread as context when answering.