Keep Your Knowledge Base Accurate and Up-to-Date
An accurate and current knowledge base is essential for providing your customers with the best support. It empowers your team with the right information and supercharges AI tools like Fin AI and Front AI, which rely on your documentation to answer customer questions instantly.
Solo helps you effortlessly maintain a trustworthy knowledge base by proactively identifying when your documentation might be out of date or when there are gaps in your content.
How Solo Keeps Your Documentation Fresh
Solo automatically monitors key sources of information and suggests when a help article needs to be reviewed or created. This ensures your documentation always reflects your product's current functionality and addresses your customers' real-world questions.
What Triggers a Documentation Review?
Solo suggests a change to your documentation based on two main triggers:
Product Updates: When your product's code is updated, Solo intelligently scans your existing documentation. If a change in the product affects how a feature works, Solo flags the relevant articles for review, suggesting what needs to be updated. This prevents your help articles from becoming obsolete.
Customer Conversations: Solo can analyze your customer support conversations. If a customer asks a question that isn't answered in your knowledge base, Solo identifies this as a gap. It then suggests creating a new article or updating an existing one to address that question, ensuring your documentation evolves with your customers' needs.