Supercharge your support and documentation by connecting Solo with your Intercom workspace. This integration allows Solo to learn from your Intercom Help Center articles and customer conversations, ensuring your team gets accurate answers and your documentation stays fresh.
Why connect Solo and Intercom?
Integrating your Intercom account with Solo helps you centralize your company's knowledge and streamline your documentation workflow.
Answer questions instantly: Allow Solo to use your published Intercom Help Center articles as a trusted source of information to answer questions.
Keep your docs up-to-date: Solo can analyze your Intercom customer conversations to identify gaps in your documentation and suggest creating new articles or updating existing ones.
Publish with ease: Write new documentation in Solo and publish it directly to your Intercom Help Center, saving you time and effort.
Key Features
Use Intercom as a Knowledge Source
Once connected, Solo will read and index your published articles from your Intercom Help Center. When a team member asks a question in a configured channel, Solo can use the information from these articles to provide a comprehensive answer, complete with a link to the original source.
Publish Documentation to Intercom
You can create new technical documentation within Solo and publish it directly to a specific collection in your Intercom Help Center. This makes it simple to turn internal knowledge into customer-facing support articles.
Get Insights from Customer Conversations
Solo can review past Intercom conversations to understand what questions your customers are asking. If a customer's question isn't covered in your existing documentation, Solo can create a task for you to review the conversation and update or create a new help article, ensuring your support content is always improving.
How to Set Up the Integration
Connecting your Intercom account is a straightforward process that only takes a few clicks. You must be an administrator to set up integrations.
Navigate to Account Settings by clicking the gear icon.
Select the Integrations tab from the menu.
In the "Documentation" section, find Intercom in the list.
Click the Connect button next to the Intercom icon.
You will be redirected to Intercom's website, where you'll be asked to authorize the connection to your workspace.
After you approve the connection, you'll be sent back to the app.
That's it! A green checkmark will appear next to the Intercom logo, confirming that the integration is active. Solo will begin indexing your Help Center articles, and you can now select Intercom as a data source when configuring your channels.