Supercharge your support and documentation by connecting Solo with your Zendesk workspace. This integration allows Solo to learn from your Zendesk Help Center articles, ensuring your team gets accurate answers based on your existing knowledge base.
Why connect Solo and Zendesk?
Integrating your Zendesk account with Solo helps you centralize your company's knowledge and streamline your support workflow.
Answer questions instantly: Allow Solo to use your published Zendesk Help Center articles as a trusted source of information to answer questions from your team.
Get insights from customer conversations: Solo can read your customer conversations in Zendesk to provide a complete picture of customer interactions.
There is no information about Solo analyzing customer conversations to identify gaps in your documentation or suggesting the creation of new articles. There is also no information about publishing documentation from Solo directly to your Zendesk Help Center.
Key Features
Use Zendesk as a Knowledge Source
Once connected, Solo will read and index your published articles from your Zendesk Help Center. When a team member asks a question, Solo can use the information from these articles to provide a comprehensive answer, complete with a link to the original source.
Access Customer Conversations
Solo can access the content of your Zendesk customer conversations. This includes the initial subject and body of a ticket, as well as any follow-up messages, providing context around customer issues.
How to Set Up the Integration
Connecting your Zendesk account is a straightforward process that only takes a few steps. You must be an administrator to set up integrations.
Navigate to Account Settings by clicking the gear icon.
Select the Integrations tab from the menu.
In the "Documentation" section, find Zendesk in the list.
Enter your Zendesk subdomain in the text field. For example, if your Zendesk URL is
mycompany.zendesk.com, your subdomain ismycompany.Click the Connect button next to the Zendesk icon.
You will be redirected to Zendesk's website, where you'll be asked to authorize the connection to your workspace.
After you approve the connection, you'll be sent back to the Solo app.
That's it! A green checkmark will appear next to the Zendesk logo, confirming that the integration is active. Solo will begin indexing your Help Center articles, and you can now select Zendesk as a data source when configuring your channels.