What are content blocks?
Zendesk content blocks are reusable components that make it easy to manage the same content across multiple articles. They're a powerful feature; however, Zendesk doesn't expose content blocks in their API making it difficult for Solo to manage content blocks. This article describes how to safely use content blocks with Solo
Managing content blocks in Solo
If you see this image, then your article has content blocks. Making any changes from Solo to this article will disconnect the content block in Zendesk. You can avoid this from happening by following these instructions
How to update articles with content blocks
Follow these steps to update your article without breaking your content block
For each change, copy the text that is no longer accurate. Solo highlights this in red.
2. Click "Edit current documentation," which will open your article in a new tab.
3. On your Zendesk article, Press command + F and paste the text that needs to be replaced.
4. Navigate back to Solo's website and copy the text that is highlighted in green. This is the updated text.
5. Navigate back to your Zendesk article and replace the outdated text with the new text
6. Return to your Solo page and mark the update as Resolved externally
At Solo, we wish this experience was more seamless, but we are limited by Zendesk's API. If you want to help us, please add a comment to this thread requesting that Zendesk expose their content blocks API
Setting up content blocks with Solo
During account set up, it's important to send Solo a screenshot of all of your content blocks. As you add more content blocks, make sure you send those updates to Solo. You can email them to [email protected].