Responding to customers quickly and accurately is key to providing a great experience. We know it can be frustrating when you need a technical answer to help a customer, but you have to wait for an engineer or product manager to get back to you. This delay can slow down your whole team and leave customers waiting.

Solo is here to change that.

Solo is designed to give non-technical team members the power to answer technical product questions instantly. It connects to all of the company's knowledge sources to find the information you need.

Solo can access information from:

It reads through this information and provides an answer in a clear, non-technical way, so you can get back to your customer with confidence.

The best part is that Solo works right within your existing Slack workflow. There's no need to switch between different apps or disrupt your process.

When you have a question, simply:

1. Go to the Slack thread where the question is being discussed.

2. Instead of tagging a technical teammate, just tag Solo.

3. Solo will read the question, including previous messages in the thread for context, and post a direct answer.