Get Instant Answers by Asking Solo in Slack
Stuck on a question about how a feature works or where to find information? Instead of interrupting a coworker, you can get immediate help directly within Slack by asking Solo. It's like having a product expert on call, ready to assist you anytime.
Why You'll Love Asking Solo
Save Time: Get answers in seconds without waiting for a teammate to become available.
Stay Focused: Avoid switching contexts by getting the information you need right where you're working.
Empower Yourself: Access a centralized knowledge base that pulls from multiple company sources to give you comprehensive answers.
How to Ask a Question
Getting started is easy. You can ask Solo a question in two ways:
In a Public Channel: Simply mention @Solo in any public channel and type your question.
In a Direct Message: For a private conversation, open a direct message with the Solo app and send your question.
The Journey of Your Question
Ever wonder what happens after you hit send? Here’s a peek behind the curtain:
Solo Gets to Work: As soon as you ask your question, Solo starts processing it.
The Search Begins: Solo scans all connected company resources to find the most accurate and up-to-date information to answer your query.
An Answer Arrives: Solo will post its findings in a thread directly below your question. You'll receive a notification just like any other Slack reply, so you'll know right away when your answer is ready.
Please note: There is no information about Solo using a specific reaction, like an hourglass emoji, to indicate it is processing your request.
Go Beyond a Simple Question
Solo offers powerful features to make sure you get the exact help you need.
Ask Follow-Up Questions
If an answer isn't quite right or you need more detail, just keep the conversation going!
Reply directly in the thread with a clarifying question.
Solo remembers the context of your previous messages, allowing it to provide a more refined answer based on your follow-up.
Find a Human Expert
Sometimes, you still need to connect with a person. Solo can help you find the right one.
After Solo provides an answer, you may see an Ask an expert button.
Clicking this button will help identify colleagues who are knowledgeable about the topic, so you know exactly who to reach out to.
Help Solo Get Smarter
Your feedback is valuable! You can help improve Solo's accuracy for the whole team.
Alongside the answer, you will find buttons to Verify answer or indicate it wasn't helpful.
This feedback loop trains Solo to provide even better answers in the future.